Datecs error code 111021 – Registration mode error: Possible negative turnover
Error information Datecs 111021
This error may occur in the following situations:
1. Reversal/Cancellation at a VAT rate different from the rate on the previous item.
2. Storno/Cancellation on an amount (quantity*price) greater than the amount on the previous item.
3. The total amount on the receipt calculated up to that item is negative, for various other reasons.
Resolution of Datecs error 111021
1. Perform Receipt operations -> Cancel locked receipt – to cancel the locked receipt.
2. Check the transactions on the receipt to avoid encountering one of the situations described in Information.
3. DO NOT resubmit the receipt if you have not corrected it, as it will encounter the same error!
4. For more information, view the FiscalNet Log to identify the line where this error occurs.