Questions about FiscalNET.
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Search by model, connection, or the message encountered. You can find answers about installation, cash registers, bank POS terminals, weighing scales and licences, with links to detailed steps.
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Before installation
What does FiscalNET connect?
FiscalNET links the sales application to compatible cash registers or fiscal printers. The PLUS Edition adds integration with bank POS terminals and compatible weighing scales. Check the model and protocol of each piece of equipment.
Which should I choose: V3 or V2?
For a new installation, discover V3. On Windows, V3 requires Windows 10 version 1809 / build 17763 or later. If you are already using V2, the dedicated kit and guides remain available. Before upgrading to V3, check your equipment and the integration with your point-of-sale application provider.
How do I check whether my model is compatible?
Search for the full name in the catalogue, including the suffix MX or X. Compare the ports of the device with the model datasheet. If the model or firmware differs, send a photo of the label and the application version to support before purchase.
Connection and operation
The device is not detected. What should I check first?
Check the power supply, the data cable and the PC/fiscal printer operating mode of the device. For a USB connection that creates a virtual serial port, check the driver and the COM port in Device Manager. On the LAN, check the address and communication port in the device configuration. Close other programs that are using the same connection.
Is the ANAF connection the same as the FiscalNET connection?
No. The connection through which the device transmits data to ANAF and the connection between the device and the sales application are different functions. The presence of Wi-Fi or a SIM card does not automatically confirm local integration via that interface.
Can I connect any bank POS?
PLUS integration depends on the model, the protocol, and the activation of the integration function by the acquiring bank or the provider. Confirm these conditions before configuration. Do not enter the customer’s card details in FiscalNET or in support requests.
How do you connect the scales?
Connecting the scales requires FiscalNET PLUS. The model, the weight transmission protocol and the available interface are checked. For serial connections, the port configuration must match the manual. The reading and the unit of measurement are then tested in the sales application.
The response was interrupted. Should I resend the receipt or the payment?
Do not resubmit automatically. Check the operation status, history, and result on the device. A timeout does not prove that the operation was not performed.
Software integration and answers.
Where do I start with integrating my application?
Windows and Android have an integrated web server, which can be called via POST at http://localhost:65400/api/Receipt with a JSON list of orders. Windows also retains integration via files in the Bonuri folder. From a web application, the local request is executed in the browser of the device running FiscalNET, not on the server hosting the website. Android Intent and INP remain separately documented channels.
How do I check whether the receipt has been issued?
Read the functional result, not just the transport confirmation: BONOK in the file, ReceiptStatus in the API, or SUCCESS together with RESPONSE_JSON on Android. Check the receipt number and the error fields.
Does a positive POS response mean that the payment has been received?
Not in every configuration. The guide describes test scenarios and situations without a PLUS licence where a positive response does not mean the operation was sent to a real POS terminal. Confirm the licence, the configured terminal and the actual transaction result.
The response file does not appear. What should I check?
Check the configured folder, the write permissions, that FiscalNET is running, and the file format. Orders are retrieved from Bonuri or from the device folder; after processing, check Istoric and Raspuns.
Why does an amount or quantity different from the one sent appear?
Check the format and the scale of the values. In plain text, the amount 1000 represents 10.00, and the quantity 1000 represents 1.000 units. Explicit decimal values are used in INP. Payment codes also differ between the two formats.
Why am I not receiving a result from Android Intent?
The calling application must use ActivityResultLauncher or an equivalent mechanism of the startActivityForResult type. A simple startActivity is not sufficient to receive the result.
Licences and support
Why should I choose an annual licence?
Annual licences, including PLUS, include remote consultancy and technical support during the period of validity. They are suitable if you want help with configuration and with issues encountered during use.
What support does the permanent licence include?
The Perpetual Licence does not include consultancy or remote interventions. You can send requests by email to suport@fiscalnet.ro.
What is the difference between PRO and PLUS?
PRO enables communication with compatible fiscal equipment. PLUS adds integration with bank POS and a compatible weighing scale. Both annual options include consultancy and remote technical support.
Can I transfer the licence to another fiscal device or to another CUI?
No. The licence is linked to the serial number of the fiscal equipment and the company’s CUI. It cannot be transferred to another fiscal device or to another CUI. The correction of an association error is considered separately, in accordance with the Terms and Conditions.
What happens to the licence if I reinstall the system or change my computer?
The licence can be reactivated automatically if you keep the same fiscal equipment and the same CUI. Changing the computer does not constitute a transfer of the licence to another device or another company.
What information do I send when I ask for help?
Include the equipment model and serial number, the FiscalNET version, the operating system, the connection type, the exact error message, and the time of occurrence. For integrations, attach a request and its response, after removing personal data and payment data.
Do you still need help?
Send us the context and the error message. We’ll help you identify the next step.
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