FiscalNet
FiscalNET Knowledge Base

Datecs error code 10500

Datecs 10500: Configure the decimal separator and digit grouping in Windows, then verify the DUDE installation.

Before reinstalling the component

Close the applications involved, keep a copy of the configuration and history, and check with support that the folder in question belongs to the indicated component. Do not delete the FiscalNET folder and its data due to a DUDE or ZfpLabServer server issue.

Error 10500 –  To resolve this error, the regional settings in Windows must be configured (CONTROL PANEL -> Clock and Region -> Region -> Additional settings…).

“ . ” (full stop) must be set as the Decimal Symbol, and “ , ” (comma) must be set as the Digit grouping symbol. These settings are configured in the ‘Numbers’ tab.

and ‘Currency’.

After these changes, the DUDE application must be reinstalled. We recommend deleting the entire “Datecs Applications” folder from Program Files and only then reinstalling it.

To reinstall DUDE, you need to go to FiscalNet -> Settings and click the "Save and Test" button.

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