Useful information
Cancellations, returns and compliance
Information for requests concerning FiscalNET licence and service orders.
Request order verification
The terms of purchase and the handling of requests are described in FiscalNET Terms and Conditions, in particular the sections “Withdrawal from the contract and conformity” and “Complaints and dispute resolution”.
Send to office@fiscalnet.ro the order number, the product and the reason for the request. If there is a malfunction, include the application version and the exact error message.
Verification of a complaint
Read the full terms and conditionsA request concerning the non-execution or improper execution of an order is considered separately from the purchase of an optional support service.