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Daisy Unable to connect to the remote server

Check the local Daisy ecrcommapp server, the Node.js process and the configuration file when FiscalNET cannot connect.

What does the message mean?

In the Windows configuration described, FiscalNET communicates with the Daisy device via the local server. ecrcommapp_win_x86.exe, from C:\FiscalNet\Servers\. It uses Node.js and is started automatically by FiscalNET.

What you check

  1. Open Task Manager and check whether the server process is running.
  2. If Windows or your antivirus software blocks the file, check the message in the protection history and the origin of the kit. Send the details to Support or the IT Administrator for verification.
  3. If a permissions error occurs, ask the administrator to check the access required by the application and the server.
  4. After a power failure, the file C:\FiscalNet\Servers\db.json may be corrupted. Keep a copy of the configuration and ask support to confirm whether the file needs to be recreated.
The Node.js process in Task Manager for the Daisy server
Screenshot from the documented Windows configuration.

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