Datecs error code 33022 – Device not connected
The error indicates a communication problem with the fiscal equipment. Check the operating mode of the device, the physical connection, and the port selected in FiscalNET.
What you check
- How the device operates. Select the mode for communication with the computer, called “CONEXIUNE PC” on models that use this option. The name and steps differ depending on the model.
- The cable and the connections. Check that it is correctly connected at both ends and that there is no damage.
- The port in FiscalNET. Select the port associated with the device. For a USB connection that creates a COM port, check the port assigned in Windows.
If the problem persists
If the device has never been connected to the computer, consult the steps for your model and confirm the configuration with the distributor. If it worked previously, specify what changed before the error occurred.