The USB device does not appear
Check the power supply, the data cable and the USB driver. If the driver creates a virtual COM port, check it in Device Manager.
Equipment Catalogue · Custom
Custom Q3xF
Connection interfaces, device preparation, and configuration in FiscalNET.
Equipment and connections.
Fiscal printer
- Interfaces
- USB · RS-232 or Ethernet, depending on the variant · Optional Wi-Fi / Bluetooth
There are RS-232 + USB and USB + Ethernet variants. In the Ethernet version, the serial port on the connector is for the display. Wi-Fi and Bluetooth require the corresponding module.
Preparing the device.
Identify the interface variant
Check whether the device is the RS-232 + USB or USB + Ethernet variant. In the Ethernet version, the serial port for the display is not a PC communication port. Wi-Fi / Bluetooth are optional.
Prepare the cable and the driver
Use the data cable specified for the device. If the USB connection creates a COM port, check its number in Device Manager → Ports (COM and LPT).
Confirm the protocol and interface
Check the active protocol, the PC port and the connection parameters in the manual for the Romanian version. Use the Custom profile confirmed by the integrator for this model.
Configure the FiscalNET profile
Use the confirmed profile for the model and the driver version. Copy the COM port and the configured baud rate; if the network connection is confirmed, use the IP address and port provided by the integrator.
Check the result
Start with a status read. Confirm that the device is responding correctly, then check the sales application and the response received for each command.
Configuration in FiscalNET V3.
The screenshots show the application menus, not a connection tested with every model. Use your device’s parameters; on Android, confirm the supported profile and interface for the installed model.
Windows · V3 configuration
Add the device and select Manual
Open Fiscal Equipment → Cash Registers and tap + Add. Select Manual to complete the device profile and parameters. If the device already exists in the list, open its configuration.
Enlarge image Windows · Choosing the method of addition. Complete the device parameters
Select the profile that matches the model. For USB, select the device or the virtual COM port created by the driver; enter the baud rate only when the profile requires it. For RS-232, enter the COM port and the device speed. For the documented network, enter the IP address and the port of the device. The values in the screenshot are examples.
Enlarge image Windows · configuration form.
Save and check the response
Use Test Connection and check the device’s identification and status. Save the configuration after a correct response.
If the device is not respondingAndroid · V3 configuration
Open the list of equipment
In FiscalNET, open Case de marcat and tap +.
Enlarge image Android · list of equipment. Choose manual configuration
Select Manual to complete the profile and parameters. The test AMEF is a virtual device.
Enlarge image Android · Choosing the method of adding. Complete the device parameters
Select the supported profile for the model and open the connection field.
Enlarge image Android · configuration form. Check the connection type
Select the interface supported by the profile and fill in the device parameters. For the network, use the configured IP address and port. Under USB, select the device detected on Android.
Enlarge image Android · connection options.
Save and check the response
Use Test Connection and check the device’s identification and status. Save the configuration after a correct response.
If the device is not respondingDo you use FiscalNET V2? View the V2 configuration with images
If the device is not responding.
The device is not responding
Check the operating mode and the device profile. For USB, check the device or the virtual port assigned by the driver. For RS-232, compare the COM port and the baud rate. For the network, compare the IP address and the communication port.
Connection busy or interrupted
Close the other programs that are using the device. After an interruption, check the status of the receipt before resending.
Do you need assisted configuration?
Send the device model, the connection used, the FiscalNET version, and the error message.