Error during FiscalNET online activation: what to check

Start with the activation checks

1. Note down the exact message

   Retain the error message, the FiscalNET version, and the equipment serial number for your support request. Also check the computer’s internet connection.

2. Confirm the licence or extension

   If the problem occurs after the annual renewal, request confirmation of the licence activation for the equipment in question. After confirmation, resume Application activation in the interface that provides this command.

3. Retain the configuration

   Before reinstalling, make a backup of the configuration and working files, together with the person who administers the application. Do not delete the entire FiscalNET directory to attempt activation.

If reinstallation is required

Reinstallation is carried out after verifying the cause and on the instruction of the support team. Choose the right kit from downloads page: FiscalNetInstall.exe for V3, respectively FiscalNetSetup.exe for V2.

After reinstallation, check the model, port and speed, then activate the licence. The steps and screenshots can be found in FiscalNET Configuration.

Confirm return to operation

In the V2 interface shown, the green tick indicates the connection to the device. Confirm separately that the correct licence is displayed and that the sales application is using the correct receipts directory.

Continue with the appropriate guide

Do you need help?

Send to suport@fiscalnet.ro FiscalNET version, equipment model, connection type and the exact message displayed.