What does the message mean?
Message Root element is missing indicates a problem reading the files required by the application. In the cases documented for FiscalNET, the files were affected by a power outage or a computer crash.
What do you check before reinstallation?
- Close FiscalNET and keep a copy of the application folder, including the configuration and history.
- Send the full message and the time it occurred to support, to identify the affected file.
- If reinstallation is required, use the official kit and restores the settings as instructed by support.
- Check the protection history to see if an application file has been blocked. Do not delete the configuration and history before saving them.